ALEXANDRA HART
alex@airhartweb.com

Technical Writing for Web Help Systems & Software Documentation
Computer-Based Training (CBT) & Instructional Design
Web/Graphics/Multimedia Design
Human Factors Engineering/Interface Design

TOOLS

Technical Communication: RoboHelp, FlashHelp, FrameMaker
CBT Development: Captivate, AgileView Learning Management System (LMS)

Graphics: PhotoShop, PowerPoint, Visio

Animation: Flash, GIF Animator, GIF Construction Set

Web Development: DreamWeaver, IIS Web Server, WSFTP

Sound, Video: Audition, WavePad, Premiere
Content Management:  Microsoft Content Management Server, SharePoint

Databases: Access

Office: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, FrontPage)

LANGUAGES

HTML, CSS
Familiarity with XML, ActionScript, JavaScript, VBScript, SQL

EMPLOYMENT SUMMARY

Tufts Health Plan, through Wayside Professionals—Watertown, MA
Training and Development Specialist for E-Learning (August-December 2007)
Created on-demand web-based CBT’s for internal employee training. Interviewed SME’s, gathered content, created storyboards, developed CBT’s, including interactive quizzes (Captivate and PhotoShop), published to AgileView LMS.

Veracode, through TAC Worldwide—Burlington, MA
Technical Writer for Software Documentation and Usability Review, Software CBT Demo Developer  (April-July 2007)
Created web-based animated demos to illustrate user procedures (Captivate and PhotoShop), conducted software Usability Review, and documented Tool Tips, explanatory interface text, and FAQ’s (Word).

Rivermine Software, through InfoPros—Acton, MA
Technical Writer for Software Documentation (February-March 2007)
Updated software documentation for client software company, using RoboHelp and Word. Worked remotely with project team at various locations nationally.

Intel Corporation, through InfoPros—Folsom, CA/Hudson, MA
Technical Writer for Software Documentation, Instructional Designer, User Training Specialist (January 2006-January 2007)
Created and maintained Intel internal Content Management Server user documentation and online Help System (RoboHelp: FlashHelp). Created original training materials (PowerPoint); organized and conducted "live" online user training (NetMeeting and audio bridge). Worked with software developers as part of team to update and maintain software revision documentation, and trained users on updates on a regular schedule. Created online e-learning course for Intel Learning Network, including training simulations and interactive quizzes (Captivate, DreamWeaver). Worked and taught remotely with project team at various locations internationally.

Air Hart Web Design—Seattle, WA/Sacramento, CA
Website Designer/Developer—Multimedia/Graphics Designer, January 1997 – December 2005
Designed and developed business and nonprofit websites for diverse client base. Determined client needs; built website specifications and prototypes, including original graphics. Utilized concepts of information design for ease of navigation. Incorporated dynamic functionality, streamlined navigation and user interfaces, and developed/integrated CSS style sheets. Developed databases for dynamic web content (Dreamweaver, PhotoShop, and Access).

Capital Public Radio—Sacramento, CA (www.capradio.org)
Website Designer/Developer—Multimedia/Graphics Designer, September 2001 – July 2004
Maintained website for key affiliate of National Public Radio with five stations and 50 staff employees. Created original web graphics. Managed CSS and HTML editing and formatting. Handled scripting, coding, design and development of web pages. Implemented “live” broadcast streaming audio and "on demand" audio clips. Created new internal office Intranet on own initiative, custom-designed to meet cross-departmental needs. Assisted in maintaining proprietary membership database with 25,000 records. Configured first antivirus solution. Installed automatic virus definition updates; monitored incoming traffic.

Boeing Company—Bellevue/Renton, WA
Business Systems Programmer-Analyst/Web and Graphics Developer/Technical Writer
October 1996 – June 1998
Served as sole developer for five highly technical Boeing intranet websites. Designed and developed Access database for site configurations accessed through dynamic web pages. Developed from one text-only page to five websites with original graphics. Wrote/developed content with online access of schematics and diagrams.

Boeing Company—Bellevue, WA
Desktop Publisher/Technical Writer, March 1996 – September 1996
Initiated, produced, wrote and edited 20-page Windows User's Manual, integrating graphics, diagrams and text specific to Boeing environment.

Boston Scientific Corp—Redmond, WA
Desktop Publisher/Technical Writer/Network Administrator, January 1995 – February 1996
Created 100-page “Computer User’s Handbook,” published in-house for staff training. As Network Administrator, assisted in maintaining computer network and supporting network clients.

EDUCATION AND TRAINING

University of Massachusetts at Lowell, Lowell, MA
Certificate in Technical Writing

Bellevue Community College, Bellevue, WA

Associate Degree in Web/Multimedia Development
Digital Media Design Specialist

University of California at Davis, Sacramento, CA

Web & Database Design & Development; SQL

PROFESSIONAL AFFILIATIONS

Society of Technical Communication (STC), Senior Member

STC Information and Instructional Design SIG