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Technical
Communication: RoboHelp, FlashHelp, Word
CBT
Development: Captivate, Studio, Flash, AgileView
LMS
Graphics: PhotoShop, Snag-It, PowerPoint,
Visio
Animation: Flash, GIF Animator, GIF
Construction Set
Web Development: DreamWeaver,
IIS Web Server, WSFTP
Sound, Video: Audition,
WavePad, Premiere
Content Management: Microsoft CMS,
SharePoint, Knowledge Managment Express
(KME)
Databases: Access
Office: Microsoft
Office Suite (Word, Excel, PowerPoint, Outlook, FrontPage)
HTML, CSS
Familiarity with XML,
ActionScript, JavaScript, VBScript, SQL |
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SeaChange International—Acton, MA
Technical
Writer/E-Learning Developer (March
2008-present)
Created and maintained first online help system
for Remedy-based incident tracking software
(SDE, Service Desk Express) for Technical Support Services (RoboHelp and Captivate). Developed
e-learning courses for internal LMS (Outstart Studio). Produced numerous software
simulations and demos to illustrate procedures, as well as client-based
Quick Start Guide for Client Self Services Portal (Adobe Captivate). Acted as
web administrator for both Client Self Services Portal (website) and
technical documentation Knowledge Base (Knowledge Base Express, KME).
Tufts Health Plan, through Wayside
Professionals—Watertown, MA
Training and Development Specialist for
E-Learning (August-December 2007)
Created on-demand
web-based CBT’s for internal employee training. Interviewed SME’s,
gathered content, created storyboards, developed CBT’s, including
interactive quizzes (Captivate and PhotoShop), published to AgileView
LMS.
Veracode, through TAC Worldwide—Burlington,
MA
Technical Writer for Software Documentation and Usability Review,
Software CBT Demo Developer
(April-July
2007)
Created web-based animated demos to illustrate user
procedures (Captivate and PhotoShop), conducted software Usability Review,
and documented Tool Tips, explanatory interface text, and FAQ’s
(Word).
Rivermine Software, through InfoPros—Acton,
MA
Technical Writer for Software Documentation (February-March
2007)
Updated software documentation for client software
company (RoboHelp and Word). Worked remotely with project team at
various locations nationally.
Intel Corporation, through InfoPros—Folsom,
CA/Hudson, MA
Technical Writer for Software Documentation,
Instructional Designer, User Training Specialist
(January
2006-January 2007)
Created and maintained Intel internal
Content Management Server user documentation and online Help System
(RoboHelp: FlashHelp). Created original training materials (PowerPoint);
organized and conducted "live" online user training (NetMeeting and audio
bridge). Worked with software developers as part of team to update and
maintain software revision documentation, and trained users on updates on
a regular schedule. Created online e-learning course for Intel Learning
Network, including training simulations and interactive quizzes
(Captivate, DreamWeaver). Worked and taught remotely with project team at
various locations internationally.
Air Hart Web Design—Seattle, WA/Sacramento,
CA
Website Designer/Developer—Multimedia/Graphics Designer (January
1997 – December 2005)
Designed and developed business
and nonprofit websites for diverse client base. Determined client needs,
built website specifications and prototypes, including original graphics.
Utilized concepts of information design for ease of navigation.
Incorporated dynamic functionality, streamlined navigation and user
interfaces, and developed/integrated CSS style sheets. Developed databases
for dynamic web content (Dreamweaver, PhotoShop, and Access).
Capital Public Radio—Sacramento, CA
(www.capradio.org)
Website Designer/Developer—Multimedia/Graphics
Designer (September 2001 – July
2004)
Maintained website for key affiliate of
National Public Radio with five stations and 50 staff employees. Created
original web graphics. Managed CSS and HTML editing and formatting.
Handled scripting, coding, design and development of web pages.
Implemented “live” broadcast streaming audio and "on demand" audio clips.
Created new internal office Intranet on own initiative, custom-designed to
meet cross-departmental needs. Assisted in maintaining proprietary
membership database with 25,000 records. Configured first antivirus
solution. Installed automatic virus definition updates; monitored incoming
traffic.
Boeing Company—Bellevue/Renton, WA
Business
Systems Programmer-Analyst/Web and Graphics Developer/Technical Writer
(October 1996 – June 1998)
Served as sole
developer for five highly technical Boeing intranet websites. Designed and
developed Access database for site configurations accessed through dynamic
web pages. Developed from one text-only page to five websites with
original graphics. Wrote/developed content with online access of
schematics and diagrams.
Boeing Company—Bellevue, WA
Desktop
Publisher/Technical Writer (March 1996 – September
1996)
Initiated, produced, wrote and edited 20-page
Windows User's Manual, integrating graphics, diagrams and text specific to
Boeing environment.
Boston Scientific Corp—Redmond, WA
Desktop
Publisher/Technical Writer/Network Administrator (January 1995 –
February 1996)
Created 100-page “Computer User’s
Handbook,” published in-house for staff training. As Network
Administrator, assisted in maintaining computer network and supporting
network clients. |
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University of Massachusetts at Lowell, Lowell, MA
Certificate in Technical Writing
Bellevue Community College, Bellevue,
WA
Associate Degree in Web/Multimedia Development
Digital
Media Design Specialist
University of California at Davis, Sacramento,
CA
Web & Database Design & Development; SQL
E-Learning Guild Completion
Certificate
"Creating Outstanding E-Learning with Adobe
Captivate"
Society of Technical Communication (STC), Senior
Member
STC Information and Instructional Design SIG
E-Learning Guild
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